Return Policy

100% Satisfaction Seal

Tatyana Zen is committed to ensuring the 100% satisfaction of her art collectors! Now you can buy artwork from the artist, worry-free. You will have 7 days to return your original art for any reason. Furthermore, you can exchange all art (except Final Sale items) within 30 days. Full refund for damaged artwork.

Original Art

You will have seven (7) days to decide whether or not you’d like to keep or return artwork. Furthermore, you will have thirty (30) days to exchange. Custom commissions, framed & matted watercolors and clearance items are Final Sales items and are not eligible for return or exchange.

7-Day Returns

Returns are subject to restocking fees of 15% of the purchase price and return shipping cost. Buyer will not be reimbursed for the original shipping cost. Buyer must email us within seven (7) calendar days about an intent to return the work and ship out the artwork ten (10) calendar days from the purchase date.

30-Day Exchange

Outside of the 7-day return limit, you can exchange your artwork for any reason for a different artwork of equal or lesser value within thirty (30) calendar days. Buyer is responsible for return shipping charges and will not be reimbursed for the original shipping cost . Once the artwork arrives back to the artist in its original condition, your exchange will be processed within 7-10 business days from the date of return.

How to Return Original Art

Step 1 – Within seven (7) calendar days of your artwork delivery date, please email  support@tatyanazen.com  to give us your order information and the reason for wanting to return the work. You will receive an email with return instructions.
Step 2 – Repackage the artwork using the original packaging materials. If you’ve already disposed of the original packaging, you’ll be responsible for purchasing packaging materials. Ship the package back to us with full insurance and Delivery Confirmation.
Step 3 – Email support@tatyanazen.com with your tracking number. Once the artwork safely arrives back to us, the amount owed will be refunded to your original source of payment  (minus restocking fee & shipping costs) within 7-10 business days from the date of return.

Prints

30-Day Exchange

You can exchange your print for any reason for a different print of equal or lesser value within 30 days. Optionally, you can pay the balance for a more expensive replacement fine art print. Exchanges are subject to restocking fees of 7.5% of the purchase price and return shipping cost. Buyer will not be reimbursed for the original shipping cost.

Each Fine Art print is made to order. If you’re not completely satisfied with your print, you can exchange it within 30 days. We do not offer refunds. Once the package arrives back to the artist in its original condition and packaging, your exchange will be processed within 7-10 business days from the date of return.

How to Exchange

Step 1 – Within thirty (30) days of your print delivery date, please email  support@tatyanazen.com  to give us your order information and the name of your selected new replacement print.
Step 2 – Repackage the old print using the original packaging materials. If you’ve already disposed of the original packaging, you’ll be responsible for purchasing packaging materials.
Step 3 – Ship your return package using a traceable shipping method and email the tracking number to support@tatyanazen.com. Once the package safely arrives back to the artist, the replacement print will be shipped within 7-10 business days from the date of return.

Damaged

If Artwork is Damaged

You will receive full refund for all Original Art and Prints that arrive damaged.

  1. Save original packaging.
  2. Take photos of damaged artwork and packaging.
  3. Within three (3) days of purchase email photographs to support@tatyanazen.com with your order number.
  4. You will receive a free return shipping label & return instructions.
  5. Once we receive the artwork, your replacement will be shipped to you within 7-10 business days from the date of return.

Do not ship the artwork before contacting us; you must first contact us.

Final Sale

Final Sale Items

The following Original Artwork is not eligible for returns or exchanges and are final sale items: Custom Commissions, Framed & Matted Watercolors, Clearance Sale Items.

Clearance Sale Fine Art Prints are final sale and are not eligible for exchanges.



This Return Policy only applies to products that are listed on the Tatyanazen.com website, sold and shipped by Tatyana Zen Art.

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